Eyewear and Contact Lens Policies

Placing an Order

A 50% deposit is required on all orders (glasses and contact lenses). The remaining balance must be paid at the time the order is dispensed.

Once an order is placed, we will do all we can to deliver your eyewear in a timely manner. We will notify you immediately upon arrival of your order, and again in one week. Eyewear not claimed within 30 days will be returned to the manufacturer.


If you are unable to pick up your order, we will be happy to ship it to you (shipping charges will apply). We cannot, however, be responsible for any damage or loss that may occur during shipping.

Frame manufacturer warranty

All spectacle frames are covered under a two-year warranty. The warranty covers replacement up to two times within a two year period, due to breakage or damage that may occur under normal wearing conditions. The warranty will be honored only if the broken/damaged frame is returned to us at the time of re-order. The frame replacement warranty does not cover loss or theft.

Spectacle lens manufacturer warranty

Warranties for spectacle lenses are available only for lenses that have a scratch-resistant coating, and cover replacement up to two times within a two-year period. Scratch-resistant treatments provide the best protection for your lenses, however any lens can scratch or break. It should also be noted that these treatments make lenses scratch resistant, not scratch proof, and recommended procedures for care and cleaning should be observed.

Under this warranty, lenses replaced will match the original prescription. Eligibility for replacement is dependent upon both spectacle lenses being returned to us at the time of re-order. There is no warranty for lenses that do not have a scratch-resistant coating.

container with contact lenses and glasses with black  frames

Providing your own frame

We are happy to put lenses in a new optical-quality frame that is not from our office. We are also able to put new lenses in an older frame that you would like to have updated with your current prescription, although the condition of an older frame is critical when determining whether it is suitable for lens replacement. As such, we require that an older frame be brought to us for inspection prior to ordering new lenses for it.

It must be noted that damage to a frame can occur anytime during lens insertion or during adjustment. As such, we cannot be held responsible for any breakage or damage to a frame that may occur in these instances.


Because your eyewear is custom-made, a $50.00 fee will be charged for glasses orders cancelled after 24 hours of being placed.

Contact Lenses

Contact lens prescriptions require additional evaluation and fitting fees that are not part of your routine eye examination. These fitting fees cover initial and subsequent visits specifically related to the fitting of the contact lenses, and include any disposable trials used during the fitting period. Variability of fees is based on complexity of the prescription, and on additional services that may be required (as is the case for new contact lens wearers needing instruction).

Once a prescription is finalized and contact lenses orders have been dispensed, we are able to exchange unopened boxes of lenses within 90 days of purchase, provided that they are in their original condition. This does not apply to contact lenses purchased outside of our practice.